"Save Content" deletes half the campaign

JLeighBralick

So I've had this happen twice now as I'm working on a draft. I'll be writing up the campaign content and hit either "save content" or "save and next", and when it comes back with the "save form successful", half of what I'd written has disappeared. I work from my base template, which contains all the footer and social share stuff, and all of that is gone as well. There's usually a line of text hidden that I can't even scroll down to. The only way I can get it back to a workable space is to copy the content, delete everything, reselect the template, then paste the content back in. But I'm still left without half my campaign.

I clicked the "show plain text version" button to see if my missing content could be seen there, but it only shows the plain text version of the template, not the campaign.

Any help would be great!

And Merry Christmas!

JLeighBralick

Okay and I just had rewritten everything to where I'd lost it and it "reloaded the webpage because a problem occurred" and deleted the whole thing. 😩

admin

What browser are you using (and version)? And what computer/OS?

authorbritneybell

This happened to me as well, but it only deleted the bottom 3/4 of what I had. So then I did a little trial and error and noticed that when I copied and pasted a section of text from a google doc that had emojis and formatted text, that was what was causing the deletion when I hit Save Changes. Once I retyped the wording into the newsletter it worked. I'm guessing that font was not supported. I am using Google Crome on Windows 8.

admin

That’s great to know' it’s probably not the font itself (we use Google’s Open Fonts database), but certainly something embedded in the code that’s being inadvertently copy/pasted.

We’ll take a look, but in the meantime it’s best to start fresh with templates (as in, build them from scratch in our system), and only copy/paste plain text, then format it.

JLeighBralick

Sorry I didn't reply earlier! Too much holiday craziness going on.

So I'm using Safari 13.1.1 on a Mac Mojave (10.14.5) (I need to update, I know). On the email I was writing, there was a special font (Philosopher) that was in the text, but it was several lines down from where it started deleting. I have a barebones template I created that just has the date and header, a single paragraph of text, and my footer. Everything else I build in as I go, and I compose within the template (not an outside word processor).

So...dunno what's going on there! Maybe it is a glitchy thing with the fonts but it seems weird that it would delete lines above it too.

JLeighBralick

If anyone is interested, I figured out where the problem was. It was the emojis. I took all the emojis out of my text and it saved just fine. Added them back in, and had the same problem again. I tried again with a later campaign with the same results. So that's where the problem is originating.

admin

@JLeighBralick Thank you! That's helpful to know! We'll check this out.